Warranty Policy
Last updated: January 2025
At InovaChic, we prioritize your satisfaction by offering a 15-day warranty on eligible products. With this policy, you can buy with confidence.
1. What Does the Warranty Cover?
Our warranty applies to:
• Products with manufacturing defects.
• Items that arrive damaged or incomplete due to shipping.
2. What is Not Covered?
The warranty does not cover:
• Damage caused by misuse, neglect, or accidents.
• Natural wear and tear due to regular use.
• Delays caused by shipping companies.
3. How to Claim the Warranty?
If there is a problem with your product, follow these steps:
• Contact Us: Send an email to support@inovachic.com within 15 days of receiving your order.
• Provide details: Provide the order number, a description of the problem, and photos or videos that demonstrate the defect.
• Resolution Process: After reviewing your request, we will coordinate with our suppliers to resolve the issue by offering:
○ Replacement of the product.
○ Refund (conditions apply).
4. Additional Information
• The warranty period begins on the date of delivery.
• Warranty processing may take longer as it depends on coordination with our suppliers. We appreciate your patience.
• Shipping costs for returning non-defective products may be the customer's responsibility.
5. Contact Us
If you need assistance, please contact our support:
- Email: support@inovachic.com
- Support: 24 hours a day, 7 days a week.
Thank you for choosing InovaChic, where innovation and elegance meet.
InovaChic Team
